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Tag: response

Top 10 Cybersecurity Team Effectiveness Metrics

What are the top 10 metrics used to measure cybersecurity team effectiveness?

Cybersecurity is a vital aspect of any organization that relies on digital systems and networks. However, measuring the effectiveness of a cybersecurity team can be challenging, as there are many factors and variables involved. In this blog post, we will explore some of the most common and useful metrics that can help assess how well a cybersecurity team is performing and where they can improve.

1. Mean time to detect (MTTD) – This metric measures how quickly a cybersecurity team can identify a potential threat or incident. The lower the MTTD, the better, as it means that the team can respond faster and minimize the damage.
2. Mean time to respond (MTTR) – This metric measures how quickly a cybersecurity team can contain and resolve a threat or incident. The lower the MTTR, the better, as it means that the team can restore normal operations and reduce the impact.
3. Mean time to recover (MTTR) – This metric measures how quickly a cybersecurity team can restore the affected systems and data after a threat or incident. The lower the MTTR, the better, as it means that the team can resume business continuity and reduce the downtime.
4. Number of incidents – This metric measures how many threats or incidents a cybersecurity team has to deal with in a given period. The lower the number of incidents, the better, as it means that the team has a strong security posture and can prevent most attacks.
5. Severity of incidents – This metric measures how serious or damaging a threat or incident is for an organization. The lower the severity of incidents, the better, as it means that the team can mitigate most risks and protect the most critical assets.
6. Incident response rate – This metric measures how many threats or incidents a cybersecurity team can successfully handle in a given period. The higher the incident response rate, the better, as it means that the team has enough resources and capabilities to deal with all challenges.
7. Incident resolution rate – This metric measures how many threats or incidents a cybersecurity team can successfully resolve in a given period. The higher the incident resolution rate, the better, as it means that the team has effective processes and tools to eliminate all threats.
8. Cost of incidents – This metric measures how much money an organization loses due to threats or incidents in a given period. The lower the cost of incidents, the better, as it means that the team can minimize the financial losses and optimize the security budget.
9. Customer satisfaction – This metric measures how satisfied an organization’s customers are with its security performance and service quality. The higher the level of customer satisfaction, the better, as it means that the team can meet or exceed customer expectations and build trust and loyalty.
10. Employee satisfaction – This metric measures how satisfied an organization’s employees are with its security culture and environment. The higher the employee satisfaction, the better, as it means that the team can foster a positive and collaborative atmosphere and retain talent.

These are some of the most common and useful metrics that can help measure cybersecurity team effectiveness. However, they are not exhaustive or definitive, and each organization may have different goals and priorities when it comes to security. Therefore, it is important to customize and adapt these metrics according to each organization’s specific needs and context.

Tips for Getting More Responses To Your Emails

According to a new analysis by the email-efficiency service Boomerang, using anonymized and aggregated data from more than 5.3 million messages, they have figured out which qualities made an email most likely to prompt a response. While this information is intended for email marketers and business solicitation emails, it can also be helpful in your everyday personal and business emails.

Here’s a summary of best practices from Boomerang for making your emails more likely to get a response:

  1. Use shorter sentences with simpler words. A 3rd grade reading level works best.
  2. Include 1-3 questions in your email.
  3. Make sure you include a subject line! Aim for 3-4 words.
  4. Use a slightly positive or slightly negative tone. Both outperform a completely neutral tone.
  5. Take a stand! Opinionated messages see higher response rates than objective ones.
  6. Write enough, but not too much. Try to keep messages between 50-125 words.

You can read more on the study here.

POS Malware Leads to Data Beach

If you are working in the retail sector, you understand there is specific data that is the target of hackers and thieves: Credit Card Data. Specifically the data known as CHD. As a database administrator, you have to be prepared to react to the threat with increased security, as well as react to actual data or system breeches with a response.

What do you do when you find a breach?

If you, or your technical team, identify POS system malware on your retail systems that processes, transmits, or stores credit card data take the following actions immediately:

  1. Inform your merchant bank. The sooner the bank can report the incident to the card associations, the better.
  2. Request a dial-up terminal from your merchant bank. The bank can usually get a terminal to you and up and running within 24 hours.
  3. Stop all payment-card processing on the affected systems.a. If the malware is found on your POS terminals, stop processing payment-card transactions on those terminals.

    b. If the malware is found on the BOH server, stop processing payment-card transactions on all POS terminals.

    c. You can continue to input orders into the system for purposes of inventory tracking and business analytics, but process payment card transactions on stand-alone, dial-up terminals. While temporarily inconvenient, the dial-up terminal with a phone-line connection to the bank is a secure method to process payments.

  4. Contact your local U.S. Secret Service (USSS) field office and ask to speak to the Electronic Crimes Special Agent Program (ECSAP). Payment card compromises fall within the ECSAP’s jurisdiction.
  5. Call a PCI forensic investigator (PFI).
  6. Take notes regarding exactly what occurred, when the malware was identified, how the malware was identified and any actions that have taken place since the initial discovery. This information will be valuable to the Secret Service and PFI.
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